Moving out of a rented property comes with plenty of tasks, but one of the biggest concerns is cleaning. Who is actually responsible for ensuring the place is spotless—the tenant or the landlord? This question often leads to confusion, and if not handled properly, it can even cause disputes. Tenants usually need to return the property in good condition, and in many cases, tenancy cleaning services help ensure everything is up to standard.

Leaving a property in poor condition can result in deposit deductions, while landlords may struggle to find new tenants if a home is left untidy. 

So, how do you determine who should handle the cleaning? And what steps can be taken to avoid any disagreements? 

Let’s break it down.

What Does the Tenancy Agreement Say?

The first place to check is always the tenancy agreement. Most rental contracts include a clause outlining the tenant’s responsibility to return the property in good condition. This typically means:

• Cleaning all rooms, including carpets and windows
• Removing personal belongings and rubbish
• Addressing any minor damage, such as scuff marks

However, some agreements may state that professional end-of-tenancy cleaning is required. In this case, tenants may need to hire a service before handing back the keys.

When Is the Tenant Responsible?

In most cases, tenants are expected to leave the property as clean as it was at the start of the tenancy. This means:

• General cleaning – Wiping surfaces, vacuuming floors, and ensuring the kitchen and bathroom are sanitised.
• Removing stains or grime – Any visible marks on carpets, walls, or appliances should be cleaned.
• Deep cleaning where necessary – If the property had been professionally cleaned before move-in, tenants may be required to do the same before moving out.

Failing to meet these standards can lead to deductions from the security deposit.

When Is the Landlord Responsible?

While tenants are usually responsible for cleaning before moving out, there are cases where the landlord must step in. These include:

• Normal wear and tear – Landlords cannot expect tenants to remove signs of natural ageing, such as faded paint or light carpet discolouration.
• Pre-existing issues – If the property had stains or damage before the tenant moved in, they are not responsible for fixing it.
• Major maintenance work – If the landlord is renovating or making structural repairs, cleaning may fall under their responsibility.

Landlords who provide fully managed properties may also include tenancy cleaning services as part of their rental package, ensuring professional clean between tenants.

How to Avoid Disputes Over Cleaning?

To prevent disagreements, both tenants and landlords should take a few precautions:

• Take photos at the start and end of the tenancy – This provides proof of the property’s condition.
• Communicate clearly – If the agreement requires professional cleaning, both parties should confirm this in writing.
• Use a checklist – A detailed cleaning checklist can help tenants meet expectations before moving out.

Should Tenants Hire Professional Cleaners?

While tenants can clean the property themselves, hiring professional tenancy cleaning services can be a smart move. This ensures:

• Thorough results – Professionals know how to tackle tough stains and hard-to-reach areas.
• Time-saving convenience – Moving out is stressful enough without scrubbing carpets for hours.
• Deposit protection – A professional clean can help avoid disputes over cleanliness.

Some landlords may even request a receipt as proof that a professional service was used.

Final Thoughts

End-of-tenancy cleaning is primarily the tenant’s responsibility, but landlords must also be reasonable about normal wear and tear. Checking the rental agreement, keeping records, and ensuring clear communication can help both parties avoid issues.

Hiring tenancy cleaning services can make the process smoother, but tenants should always confirm their obligations first. Whether cleaning is done personally or professionally, the key is to leave the property in a condition that’s fair to both tenant and landlord.
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